House of Commons

Session 2007-08 Publications on the internet Public Administration Committee Publications

Public Administration - Written Evidence Here you can browse the Written Evidence ordered by the House of Commons to be printed 12 March 2008. Written evidence CONTENTS Memorandum from the Parliamentary and Health Service Ombudsman Memorandum from HM Revenue & Customs Supplementary memorandum from Paul Gray, HMRC Memorandum from William Heath Memorandum from the Hansard Society Memorandum from the Department for Work and Pensions Supplementary memorandum from the Department for Work and Pensions Further memorandum from the Department for Work and Pensions Memorandum from the Disability and Carers Service Memorandum from the Identity and Passport Service Supplementary Memorandum from Bernard Herdan Memorandum from Shaping Our Lives National User Network Memorandum from Mencap Supplementary memorandum from Mencap Memorandum from Mind (National Association for Mental Health) Memorandum from Age Concern Memorandum from the New Economics Foundation Appendix A: CO-PRODUCING ORGANISATIONS ACROSS THE SECTORS Appendix B: THE ROLE OF CO-PRODUCTION IN DELIVERING REAL AND LASTING CHANGE Memorandum from Sophia Parker Memorandum from Pat McFadden MP Supplementary memorandum from Pat McFadden MP Memorandum from the Audit Commission Memorandum from the Department for Education and Skills Appendix 1: DETAILED QUESTIONS Annexe by the Student Finance Service Memorandum from the National Consumer Council Memorandum from Professor Patrick Dunleavy Memorandum from Tetlow Associates Memorandum from The Work Foundation and Research Republic Memorandum from Time Banks UK Memorandum from Northgate Information Solutions Appendix: CONSULTATION FRAMEWORK Memorandum from Diabetes UK Memorandum from Worcestershire Hub Customer Services Managers Memorandum from the Picker Institute Memorandum from the Healthcare Commission Memorandum from Southwark Patients Forum for Primary Care Memorandum from the CBI Memorandum from the Metropolitan Police Authority APPENDIX 1: THE TRIANGLE OF ENGAGEMENT Memorandum from Trevor Gash Memorandum from the General Teaching Council Appendix Memorandum from Peter Bebb Memorandum from Communities and Local Government Memorandum from the NHS Confederation Annex A: EXAMPLES OF PATIENT AND PUBLIC INVOLVEMENT Memorandum from Professor Andrew Gray Memorandum from TaxAid Memorandum from Breakthrough Breast Cancer Memorandum from the British Medical Association Patient Liaison Group Memorandum from the Local Government Ombudsmen Memorandum from the Equal Opportunities Commission Memorandum from Scope Memorandum from the TaxPayers' Alliance Table 1: THE NETHERLANDS EDUCATES ITS CHILDREN BETTER THAN THE UK Table 2: ALL-CANCER (EXCEPT FOR SKIN) ONE-YEAR SURVIVAL RATE Table 3: ALL-CANCER (EXCEPT FOR SKIN) FIVE-YEAR SURVIVAL RATE Memorandum from the Driving Standards Agency Annex A: COMPLAINTS PROCEDURE Memorandum from the Driver and Vehicle Licensing Agency Memorandum from the Highways Agency Memorandum from Henley Centre for Customer Management Memorandum from the Local Government Association Memorandum from Dr John Hyslop Memorandum from the Criminal Records Bureau Memorandum from the Police Service Memorandum from Immigration and Nationality Directorate Memorandum from the National Confederation of Parent Teacher Association Memorandum from ACEVO Memorandum from Community Links Memorandum from the Department of Health Annexe A Annexe B Annexe C Annexe D Annexe E Memorandum from Catherine McGrath Table 1: PERCENTAGE OF TYPES OF NUMBER USED BY EACH DEPARTMENT Table 2: COST OF CALLS TO NON GEOGRAPHICAL NUMBERS ON A PAY-AS-YOU-GO CONTRACT Table 3: MYSTERY SHOPPER FINDINGS FOR THE TAX CREDITS HELPLINE Table 4: MYSTERY SHOPPER FINDINGS FOR THE IMMIGRATION AND PASSPORT SERVICE HELPLINE Table 5: MYSTERY SHOPPER FINDINGS FOR DLA AND AA HELPLINE Table 6: MYSTERY SHOPPER FINDINGS FOR CRISIS LOANS DIRECT

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